Exports Performance Issue

Incident Report for Alchemer

Resolved

This incident has been resolved.

Posted Dec 21, 2021 - 09:18 EST

Update

We are continuing to investigate the issue. Thank you for your patience!

Posted Dec 21, 2021 - 07:51 EST

Update

There are also delays in response processing but data is gathered safely. We have all-hands-on-deck investigating the root cause and we will post updates regularly.

We apologize for the inconvenience!

Posted Dec 21, 2021 - 06:48 EST

Update

We are continuing to investigate this issue.

Posted Dec 21, 2021 - 06:45 EST

Investigating

We are currently experiencing performance issues on loading and downloading exports. We are investigating the issue to restore performance as rapidly as possible.

Posted Dec 21, 2021 - 05:45 EST

This incident affected: Response Processing (Response Processing - EU) and Alchemer Survey Application (Application - EU).