Response Processing on US is delayed, causing newly gathered responses to not appear in app.

Incident Report for Alchemer

Resolved

Engineering implemented a fix and Response Processing has been restored back to normal. New responses should be starting to display in-app shortly.

Posted Apr 08, 2021 - 05:19 EDT

Update

We are continuing to investigate this issue.

Posted Apr 08, 2021 - 04:37 EDT

Investigating

Response Processing Delays causing new responses not to show up in Individual Responses. Engineering is currently online investigating.

Posted Apr 08, 2021 - 03:47 EDT

This incident affected: Alchemer Survey Application (Application - US) and Response Processing (Response Processing - US).