Survey Taking Errors for EU Accounts

Incident Report for Alchemer

Resolved

Survey taking and response processing were restored. Engineering continues monitoring our systems to ensure stability.

Posted Jul 05, 2021 - 08:06 EDT

Investigating

Intermittent errors are occurring for respondents taking surveys based on accounts on the EU service. Our engineers are investigating currently to find and fix the source of the problem.

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Posted Jul 05, 2021 - 07:15 EDT

This incident affected: Survey Taking (Survey Taking - EU) and Response Processing (Response Processing - EU).