EU - Service Outage
Incident Report for Alchemer
Resolved
This incident has been resolved.
Posted Mar 10, 2021 - 11:18 EST
Monitoring
A fix has been implemented. Our engineering team is monitoring results to ensure EU application access has been fully restored.
Posted Mar 10, 2021 - 11:11 EST
Update
We are working with our database partner AWS to resolve the issue. At this time we are still investigating.
Posted Mar 10, 2021 - 09:08 EST
Update
Site Reliability Engineers and Developers are online and investigating the issue. We apologize for the long delay and interruptions this is causing.
Posted Mar 10, 2021 - 06:54 EST
Update
We are continuing to investigate this issue.
Posted Mar 10, 2021 - 05:13 EST
Investigating
We are currently experiencing a service outage on our EU platform. Site Reliability Engineers are online investigating the issue at this time.
Posted Mar 10, 2021 - 01:03 EST
This incident affected: API (REST API - EU), Survey Taking (Survey Taking - EU), and Alchemer Survey Application (Application - EU).