Our vendor has been able to make improvements that is causing services to come back up to speed as of two minutes ago. We are continuing to monitor the situation to ensure consistent service.
Posted Nov 25, 2020 - 12:24 EST
Update
We are continuing to work on a fix for this issue.
Posted Nov 25, 2020 - 12:20 EST
Identified
We are experiencing an issue with issues logging into the application due to a vendor-specific issue. Our vendor is experiencing issues that are being investigated to resolve the issue as swiftly as possible.
Posted Nov 25, 2020 - 12:18 EST
This incident affected: Alchemer Survey Application (Application - US) and Survey Taking (Survey Taking - US).